Keyterms

The pronunciation dictionary fixes what the assistant says; keyterms make sure what the customer says is understood. The list is in the assistant configuration under runtime.keyterms; in the console it appears on the Flow tab as Key terms.

Format

One term per line:

# Brands
Ornek
AirPods: er pods, eyır pods
MacBook: makbuk, mekbuk
taksit
sipariş numarası

• Lines starting with # are comments and are ignored.
• The part before the colon is the canonical term and is passed to speech recognition as a hint.
• The comma-separated spellings after the colon are synonyms: if the customer says “makbuk” and the transcript shows that spelling, product search still looks for “MacBook”.
• A line without a colon is a speech recognition term only.

Limits

Speech recognition providers limit the number of terms; terms beyond the limit are skipped (order matters — put the most important first):

Provider	Limit
Deepgram (primary)	about 500 words in total
OpenAI (fallback in the default template)	hint text up to 600 characters in total
ElevenLabs (if chosen as fallback)	up to 50 terms, each up to 20 characters

Note

The general template comes with taksit (instalment), kargo (shipping), iade (return), değişim (exchange) and sipariş numarası (order number). Have your own brand and product names added during setup; the change is published as a new assistant version.