E-commerce platforms
The assistant needs your store data to suggest products, look up orders and answer questions. In the Store data step of the setup wizard you first pick your platform; the wizard marks the best option, prepares the field mapping and shows where to look in your admin panel. You can still pick another option.
Five options
Section titled “Five options”| Option | What it brings | When |
|---|---|---|
| Store connection (WooCommerce) | Catalog, order status, info pages; automatic changes and coupons | WooCommerce stores |
| API connection (Shopify) | Products, orders, customers; scheduled sync | Shopify stores |
| XML-CSV link (data feed) | Product, order, category, knowledge or customer data from a URL, on a schedule | Platforms with a product XML |
| Push via API (Data API) | Everything; your developer sends it | Custom software, or platforms whose orders don’t come through XML |
| Manual upload | One-off CSV/XML | Trials or small catalogs |
To recognise callers by phone and answer shipping questions, orders need status, carrier, tracking number and the customer phone.
Pick your platform
Section titled “Pick your platform”| Platform | Recommended option | Verified facts |
|---|---|---|
| Shopify | API connection | 3 / 9 |
| WooCommerce | Store connection | 3 / 9 |
| ikas | XML-CSV link | 6 / 9 |
| T-Soft | XML-CSV link | 0 / 9 |
| Ticimax | XML-CSV link | 4 / 9 |
| IdeaSoft | XML-CSV link | 5 / 9 |
| Shopier | Push via API | 5 / 9 |
| OpenCart | XML-CSV link | 0 / 9 |
The presets were prepared on 2026-09-26 from each platform’s public documentation. Anything that could not be seen in the documentation is marked “Not verified in the docs”; the product never guesses it silently.
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