Requests

The Requests page lists the address, shipping, cancellation, return and invoice requests the assistant opened during calls. The menu shows the number of open requests as a badge. For request kinds and rules see Requests (inbound).

• Filter: status (Open, In progress, Completed, Rejected) and kind; search by request number, order number or name.
• Detail: the change the customer asked for, order flags, whether it was applied on the site (“Applied on site” or “Team will apply: …”), status history and a link to the call transcript.
• Change status: the change is written to the history (who, when); a “request status changed” notification can go to the customer and the request.status_changed webhook is sent.
• Call back: call the request’s owner with an outbound call request; the number is resolved on the server from the request.