Carts

The Carts screen (plan: Carts) shows the carts your site sends, the assistant’s cart recovery calls and recovered revenue. Carts arrive through the Data API: PUT /api/v1/sepetler. Data API →

Metrics (last 30 days)

Metric	Meaning
Abandoned	Carts currently abandoned
Called	Carts the assistant called about
Converted to order	Carts that became orders
Recovered revenue	Order total of carts whose coupon was used or that became an order after the assistant’s cart recovery call (once per order)

Cart statuses

Status	Meaning
aktif	The customer is working on the cart
terk	Unchanged for the abandoned cart threshold (default 120 min)
donustu	Became an order

When an order arrives the cart becomes donustu: the cart in the order’s sepet_id if given; otherwise the most recent cart updated in the last 7 days whose email and phone both match.

Have the assistant call

Have the assistant call on an abandoned cart’s row calls about the cart with a commercial purpose; the assistant knows the cart contents with current price and stock and can rebuild the cart during the call. A cart without a phone can’t be called. Starting a call needs the member role or above. The request goes through the normal pre-checks; for commercial purposes İYS consent is checked. Pre-checks →

Privacy (KVKK)

Carts and customer records are deleted automatically if not updated for the retention period in Settings → Outbound calling (default 180 days, within your plan’s maximum). The cart phone is stored encrypted.