Outcome codes

When the call ends, the assistant records the result with an outcome code (sonuc_kodu) and a short note (sonuc). Codes come from a fixed dictionary: neither the assistant nor the console can write a code that isn’t in it. If the call ends without a code, the outcome is inferred automatically from the masked transcript (sonuc.kaynak: "otomatik"); even then only one of the purpose’s codes can be chosen, and the code stays empty if it can’t be determined.

Common codes (always on)

Code	Meaning
cozuldu	Resolved during the call
talep_acildi	A request was opened
geri_arama	The customer wants to be called at another time (appointment)
musait_degil	The customer wasn’t available
yanlis_numara	Wrong number
aranmak_istemiyor	The customer doesn’t want to be called (the number goes on the do-not-call list)

Purpose-specific codes

Picked in the purpose editor.

Group	Codes
Cart	satin_alacak (will buy), kupon_verildi (coupon given), fiyat_vazgecti (dropped over price), baska_yerden_aldi (bought elsewhere), ilgilenmiyor (not interested)
Complaint	sikayet_kaydedildi (complaint recorded), telafi_kabul (accepted compensation), memnun (satisfied), memnuniyetsiz (dissatisfied)
Return / order	bilgi_verildi (informed), islem_yapildi (action taken)
Technical	servis_yonlendirildi (sent to service), bilgi_toplandi (information collected)

memnun and memnuniyetsiz require a satisfaction score from 1–5; the assistant cannot record them without asking for it.

Where you see the outcome

• The Outbound calls list and request detail (audit trail: each check step, its time and decision).
• GET /api/v1/aramalar/{arama_id} → sonuc_kodu, sonuc. API →
• The arama.sonuc webhook event. Webhooks →

A call that ends with geri_arama doesn’t count towards repeat protection; the customer can be called again at the time they gave.