Support

For questions, setup requests and bug reports, email us at [email protected]

For a quick resolution

Include:

• Your company slug (the …/hooks/<company>/… part of your inbound webhook address).
• The relevant call id (call detail in Call History), request number (TLP-…) or outbound call id (arama_id).
• For API errors: method, path, status code, detail and the time of the request. If you have them, the Idempotency-Key and, for webhooks, X-Zitena-Delivery.
• For phone line issues: the provider, the Test connection result and the status in the Line setup section.

Caution

Never put an API key, webhook secret, SIP password or personal data such as your customers’ full phone numbers in an email. The last four characters of a key are enough.

How does support access your company?

When needed, the support team enters your company in support mode: read-only by default, a reasoned and time-limited grant for edits, every action in the Change History. Support mode →