Orders

The Orders page has two tabs:

Phone orders

Orders the assistant prepared during calls: items, total, order mode and status. The assistant builds the cart on the phone; depending on your company’s setting it sends the payment link by SMS, creates a pending order or shares a product link. Clicking a row opens the detail and the related call.

Site orders

Order records coming from the store connection, a data feed, the Data API or the inbound webhook. The assistant answers “where is my order?” from these records. Order lookup →

• Search by order number, name or phone (phone search uses the number’s hash).
• Each row shows the status, shipping details, order flags and open requests (open + in progress).
• The detail shows items, payment and shipping method, tracking link and requests opened for the order.
• If your company has link templates (Settings → Links), a link opens the order in your store admin.
• The top of the page shows when the last sync ran and its error, if any.

Full phone and email are only visible to roles with full contact access; otherwise they are masked.