Roles, workspaces and support mode

Roles

Team members are invited from the Organization page. Each member has a role:

Role	What they can do
Owner	Everything
Admin	Settings, integrations, API keys, webhooks, purposes, number mapping; publishing the pronunciation dictionary and ready phrases
Member	Day-to-day work: test calls, outbound call requests, request status, listening to pronunciation candidates
Viewer	Read-only; can’t start calls and doesn’t see full phone numbers

Your plan’s Users limit counts members and pending invites together.

Workspaces

In the console you always work inside a workspace:

• Company: the data of a company you belong to. If you belong to several, switch with the workspace picker in the top bar; each switch changes your session’s context.
• Platform: only visible to the platform operator (the team that runs the service): companies, plans, usage and cost, provider health. The platform overview only shows cross-company totals, no customer data.

Support mode

A support person can enter a company they are not a member of only in support mode:

• Support mode is read-only by default. A banner at the top of the console shows that support mode is active.
• To make a change, the support person opens a time-limited edit grant of 15, 30 or 60 minutes with a written reason. The grant closes automatically when time is up.
• The reason and every action taken in support mode appear in your company’s Change History.
• Even with an edit grant, support staff cannot: map numbers or set up the phone line, or run integration tests that mint a new access token with a stored secret.

Privacy (KVKK)

Access in support mode is access to your company’s data as a data processor. All entries and edits are logged; reasons appear as plain text in the audit log with invisible characters removed.